Dempsco and Moorfeed Team Together to Assist Customer

Dempsco and Moorfeed Team Together to Assist Customer

Customer Called upon Dempsco and Moorfeed to Help with Bowl Feeder

One of our customers called Dempsco for help in retooling his vibratory bowl feeder for a brand new part. The engineer called our Chris Jacoby to see if Moorfeed could help him with his bowl feeder to either retrofit his existing bowl to handle the new part or build a brand new bowl. Chris Jacoby collected parts from his customer, took dimensional information and send these to Moorfeed.

Upon review of this information, Moorfeed felt confident they could service the bowl on-site to retrofit it for the new part. During the July 4th holiday week, expedited arrangements were made for Jerry Leatherbury, serviceman for Moorfeed, to visit the customer’s plant to do the work. Within hours of arrival, Jerry was able to retrofit the bowl, tune it, and make the bowl completely operational for the new as well as the old part.

The customer’s expectations were far exceeded. Once again, Dempsco and Moorfeed teamed together to react quickly to a customer’s needs and provide a solution that enabled the customer to meet production requirements for the new part.
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  • 9 July 2018
  • Author: Cynthia
  • Number of views: 118
  • Comments: 0
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